Return Policy

At BioTX, we stand behind our WellAware systems 100%. Try WellAware in your lab for 35 days. If WellAware does not eliminate pipetting errors in the application areas of PCR, Genotyping, Normalizations, Sequencing, Cherry-picking and Dilutions while increasing speed and productivity then simply return WellAware to BioTX for a complete refund. The start date for the 35 day trial is determined by the earliest of these dates:

  • Installation and use of a BioTX Lab Suite software module
  • Delivery date of the WellAware system
  • Reciept of payment by BioTX Automation

In the event of a return, BioTX Automation reserves the right to charge the client for the actual replacement cost of any missing or damaged parts. Or, if the original packaging not returned with the WellAware system.

The customer is responsible for all shipping charges associated with the return of a WellAware system. The system should be returned to this address:

Attn: WellAware Returns
BioTX Automation, Inc.
10175 FM 1276
Livingston, TX 77351 USA

Upon reciept of the returned WellAware system, BioTX will refund the purchase price.